Rubbish Clearance Chelsea Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Chelsea provides rubbish removal, waste collection and related clearance services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given below:

1.1 "Company", "we", "us" and "our" mean Rubbish Clearance Chelsea, the service provider.

1.2 "Customer", "you" and "your" mean the person, company or organisation requesting or receiving our services.

1.3 "Services" means any rubbish clearance, waste collection, removal, loading, transportation, recycling or disposal work carried out by us, including any related labour or materials.

1.4 "Site" means the property, premises or location where the Services are to be provided.

1.5 "Waste" means any items, materials or rubbish that you ask us to remove, including household waste, commercial waste and bulky items, subject to any exclusions in these terms.

2. Scope of Services

2.1 We provide a range of rubbish clearance and waste collection services including, but not limited to, household rubbish removal, office clearance, garden waste clearance, bulky waste collection and general junk removal.

2.2 The specific Services to be provided will be agreed at the time of booking, based on the information you give us about the type and approximate volume or weight of Waste, access arrangements and any special requirements.

2.3 We reserve the right to refuse to remove any Waste that is hazardous, illegal, unsafe to handle, or not accurately described at the time of booking. This may include, but is not limited to, asbestos, chemicals, medical waste, gas cylinders, explosives, or any other item we reasonably consider unsuitable.

3. Booking Process

3.1 You can request a booking for our Services by telephone, email or other communication methods offered by us from time to time.

3.2 When requesting a booking, you must provide accurate and complete information about:

(a) the type and estimated quantity of Waste to be removed;

(b) the Site address and any access restrictions, parking requirements or time limits;

(c) any special handling requirements or potential hazards relating to the Waste or Site.

3.3 Based on the information you provide, we may give an indicative price or price range. This is not a fixed quote and may be adjusted upon arrival at the Site if the actual volume, weight, type of Waste, access conditions or labour required differ from those originally described.

3.4 Your booking will be confirmed when we accept your request and provide a booking reference, confirmation message or agreed arrival time. We reserve the right to decline any booking at our discretion.

3.5 While we aim to attend at the agreed time, all arrival times are estimates and may be subject to traffic, operational or safety conditions. We will use reasonable efforts to notify you of any significant delays or the need to reschedule.

4. Access and Customer Responsibilities

4.1 You are responsible for ensuring that we have safe, suitable and lawful access to the Site at the agreed time.

4.2 You must ensure that:

(a) the Waste is accessible and ready for collection, unless we have agreed to gather it from within the property as part of the service;

(b) any necessary permissions, permits or authorisations (such as parking dispensations or entry permissions) are obtained before our arrival;

(c) there are no health and safety risks that would prevent us from safely providing the Services.

4.3 If we are unable to carry out the Services due to lack of access, unsafe conditions, incorrect information or your failure to be present (where attendance is required), we may charge a cancellation or call-out fee to cover our costs.

5. Pricing and Payment

5.1 Our charges are typically based on the volume and type of Waste removed, the labour involved and any additional costs such as congestion charges, parking fees or special handling requirements.

5.2 Unless otherwise agreed in writing, all prices are quoted exclusive of VAT, which will be added at the prevailing rate where applicable.

5.3 The final price will be confirmed by our team on Site before the Service is carried out, once they have inspected the Waste and access conditions. If you do not agree to the final price, you may cancel at this point without charge, provided that no loading work has started.

5.4 Payment is due in full on completion of the Services, unless we have agreed alternative payment terms in advance. We may accept payment by cash, card, bank transfer or other methods notified to you.

5.5 Where credit terms are agreed for business customers, invoices are payable within the period stated on the invoice. We reserve the right to charge interest on overdue amounts at the statutory rate and to recover any reasonable costs of debt collection.

6. Cancellations, Rescheduling and Waiting Time

6.1 You may cancel or reschedule your booking by giving us reasonable notice before the agreed arrival time.

6.2 We reserve the right to charge a cancellation fee if:

(a) you cancel or significantly amend the booking with less than 24 hours notice; or

(b) we arrive at the Site and are unable to carry out the Services due to your act or omission, including lack of access, absence of an authorised person, or inaccurate information about the Waste or Site.

6.3 If additional waiting time is incurred due to delays outside our control, such as waiting for access, permits or instructions, we may charge a reasonable waiting-time fee.

6.4 We may cancel or reschedule a booking if we are unable to perform the Services due to events beyond our reasonable control, including extreme weather, vehicle breakdown, accident, road closures or safety concerns. In such cases, we will not be liable for any resulting loss but will aim to arrange an alternative time as soon as practicable.

7. Waste Handling and Regulations

7.1 We operate in accordance with applicable UK waste management laws and regulations. As a waste carrier, we will take reasonable steps to ensure that collected Waste is transported and disposed of at authorised facilities.

7.2 By using our Services, you confirm that you are the owner of the Waste or have the authority of the owner to arrange for its removal and disposal.

7.3 You must not present for collection any Waste that is prohibited, hazardous or otherwise unsuitable for our service without obtaining our prior written agreement. Failure to disclose such Waste may result in additional charges, refusal to collect, or the termination of the Service.

7.4 Once the Waste has been loaded onto our vehicle and payment has been made, title and responsibility for the Waste will pass to us. You will receive confirmation of collection by way of a receipt or other confirmation method.

7.5 We may, where practicable, segregate and recycle certain materials. However, we do not guarantee that any particular item or proportion of the Waste will be recycled or reused.

8. Customer Warranties and Indemnity

8.1 You warrant that the Waste presented for collection does not contain any substances or items that are unlawful, hazardous or that may cause harm to our staff, vehicles, equipment, third parties or the environment.

8.2 You agree to indemnify and hold us harmless from and against all claims, costs, damages and expenses arising from:

(a) your breach of these Terms and Conditions;

(b) any injury, loss or damage caused by the nature or contents of the Waste, where you failed to inform us fully and accurately;

(c) any fines, penalties or charges imposed on us as a result of your act or omission in relation to the Waste.

9. Liability and Limitations

9.1 We will exercise reasonable care and skill in providing the Services. However, we will not be liable for:

(a) any pre-existing damage or defects at the Site or to items on the Site;

(b) minor cosmetic damage to walls, floors, fixtures or fittings that may occur when removing bulky items, provided we act with reasonable care;

(c) any loss or damage arising from inaccurate information provided by you.

9.2 If, despite the above, we are found liable for loss or damage to your property caused by our negligence, our liability will be limited to the reasonable cost of repair or replacement, taking into account fair wear and tear and depreciation.

9.3 We will not be liable for any indirect or consequential loss, including loss of profit, business interruption or loss of opportunity.

9.4 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully limited or excluded.

10. Insurance

10.1 We maintain appropriate insurance cover in respect of our legal liabilities arising from the provision of the Services.

10.2 It is your responsibility to ensure that you have adequate insurance cover for your own property and belongings at the Site.

11. Complaints and Dispute Resolution

11.1 If you are dissatisfied with any aspect of our Services, you should contact us as soon as reasonably practicable, providing full details of your concerns and any supporting information.

11.2 We will investigate your complaint and aim to respond within a reasonable timeframe. Where appropriate, we may offer to rectify any issue or provide a proportionate refund or reduction in charges.

11.3 If we are unable to resolve a dispute informally, you and we agree to attempt to resolve the matter through negotiation before considering formal legal proceedings.

12. Data Protection and Privacy

12.1 We may collect and process personal information about you for the purposes of managing your bookings, providing the Services, handling payments and maintaining our business records.

12.2 We will handle your personal information in accordance with applicable data protection laws and keep it secure and confidential, except where disclosure is required by law or necessary to perform the Services.

13. Amendments to These Terms

13.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.

13.2 Any significant changes to these terms will, where possible, be notified to you in advance or made available through our usual communication channels.

14. Severability

14.1 If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or competent authority, that provision will be severed from the remaining terms, which will continue to be valid and enforceable.

15. Entire Agreement

15.1 These Terms and Conditions, together with any written quotation or booking confirmation we provide, constitute the entire agreement between you and us in relation to the Services. They supersede any previous understandings, statements or agreements, whether written or oral.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of our rubbish clearance and waste collection services.

By booking or using the Services of Rubbish Clearance Chelsea, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.